Everything you need to know

Yes — bring a valid form of photo ID and proof of address (a printed letter, such as a utility bill, dated within the last 3 months) along with the item(s) you'd like to sell or buy-back.

No. Easy-Pay needs a 20% deposit and no credit check — because you don't take the item home until it's paid off in full, there's no need for one.

28 days from the date of your buy-back transaction, for the cash you received plus a small fixed admin fee. Need longer? Pay the admin fee again to extend for another 28 days.

No. A buy-back is a sale with the option to repurchase, not a secured loan — there's no interest, no credit agreement, and nothing owed if you don't come back for the item within the window.

Instantly, in cash, the same visit — same-day bank transfer is available too if you'd prefer.

Yes, every pre-owned item comes with a 12-month warranty, the same as buying new.

We scan every item with our XRF machine to measure its purity without scratching or damaging it, then price it by the gram against the live gold and silver prices shown on our in-store screen.

Yes — condition isn't important. New, used, or broken gold and silver jewellery is all fine.

Yes, though the quote reflects the metal content only. Diamonds above 50 points (½ carat) are the exception and are priced individually by quality.